Provider Review · Updated March 2026

Sprout Health Review 2026: Price-Lock Guarantee, F-Rated Customer Service

Sprout Health is a telehealth platform based in Encinitas, CA offering compounded semaglutide at $249/month, tirzepatide at $299/month, and NAD+ injections at $240/month. They have a LegitScript certification and a price-lock guarantee that keeps your rate fixed even as doses increase. Those are real positives. But the customer experience data is bad. The BBB has given Sprout Health an F rating after failing to respond to complaints. Trustpilot shows 2.2 stars from 12 reviews with 84% being 1-star. Complaints follow a consistent pattern: unreachable customer service, medications never arriving despite payment, wrong dosages sent, and cancellations that are nearly impossible to complete. The company launched in early 2025, has no public leadership team, and the domain was registered in January 2025.

Quick Facts

What Sprout Health Actually Is

Sprout Health (Sprout Health Partners LLC) is a telehealth platform headquartered at 1042 N El Camino Real, Encinitas, CA 92024. The company launched in early 2025 with the domain registered in January 2025 through NameCheap.

No founders, CEO, or leadership team are publicly identified. The About page exists but does not name anyone. The BBB categorizes Sprout Health as an “Online Retailer,” not a healthcare provider.

Sprout Health does not employ doctors directly. They use MD Integrations (MDI), an independent physician network, for clinical decisions. Medications are compounded by Foothills Pharmacy and Promise Pharmacy. The company is a technology and marketing layer connecting patients to these third parties.

They also offer NAD+ injections (1000mg per vial) as a separate product line, which is less common among GLP-1 telehealth platforms. NAD+ is available in all states except AR, KS, and NM.

Pricing

Each plan includes medication, clinician consultations, dosage adjustments, and free shipping. No initiation fees. Month-to-month billing with no contracts.

The price-lock guarantee means your subscription rate stays the same even as your dosage increases over time. Most GLP-1 providers charge more at higher doses, so this is a genuine cost advantage for patients on longer treatment courses.

At $249/month for compounded semaglutide, Sprout Health is more expensive than Ro ($149/mo), Hims ($199/mo), Henry Meds ($199/mo), and Found ($129/mo). For tirzepatide at $299/month, compare to Ro ($149/mo) or MEDVi ($179/mo).

For a full price comparison, see our cheapest GLP-1 guide.

How Sprout Health Works

1. Eligibility quiz (2-5 minutes). Age, weight, goals, health history.
2. Pre-approval. Same-day decision on eligibility.
3. Pay upfront. First month charged before clinician review.
4. Detailed medical questionnaire. More thorough health history for the clinician.
5. Clinician review. An MD Integrations provider reviews your information and issues a prescription within 24 hours if approved. Some states require a synchronous video visit (CO, ID, IL, IN, MD, MO, MT, NE, NY, OK, SD, VT, VA, WI).
6. Pharmacy compounds medication. Foothills Pharmacy or Promise Pharmacy (roughly 2 business days).
7. Shipping. 3-5 business days after pharmacy processing. Total timeline: 5-7 business days.

For refills, patients complete a refill intake after their third dose. The clinician reviews before approving the next month.

No lab work is required at any point. No blood tests before prescribing, no metabolic monitoring. If you want a provider that includes labs, Ro offers free metabolic panels at Quest.

What I Like About Sprout Health

Price-Lock Guarantee

This is Sprout Health’s best feature. Most GLP-1 providers charge more as your dosage increases over time. Sprout Health locks your rate at whatever you pay initially. For patients on longer treatment plans who expect to titrate up, the savings over 6-12 months can be meaningful compared to providers that increase pricing at higher doses.

LegitScript Certification

Sprout Health is LegitScript certified as both a telehealth provider and online pharmacy. LegitScript is an independent verification service that checks for licensing, regulatory compliance, and business legitimacy. Not many smaller GLP-1 telehealth platforms have this certification. It does not guarantee quality of service, but it confirms baseline regulatory compliance.

Both Oral and Injectable Formats

Like TrimRx, Sprout Health offers tablet forms of both semaglutide and tirzepatide alongside injectables. If needles are a barrier, the oral option adds flexibility. In the SURMOUNT-5 trial, tirzepatide produced 20.2% weight loss versus 13.7% for semaglutide over 72 weeks (NEJM, 2025). Having both molecules in oral form is a real differentiator.

NAD+ Available

Sprout Health offers NAD+ injections at $240/month as a separate product line. If you are interested in both GLP-1 medication and NAD+ therapy, having them from one platform is convenient.

Full Refund If Not Approved

If the clinician determines you are not eligible for treatment after the intake, you get a full refund. This removes the risk of paying and then being declined.

What Could Be Better

BBB F Rating

The Better Business Bureau has given Sprout Health an F rating. They failed to respond to complaints. For a healthcare company that charges upfront before providing medication, failing to respond to BBB complaints is a serious concern. The BBB also categorizes them as an “Online Retailer” rather than a healthcare provider.

Trustpilot Is Overwhelmingly Negative

12 reviews at 2.2 stars, with 84% being 1-star. The complaints are specific and consistent:

• Customer service unreachable. Calls ring four times then go to voicemail. No callbacks.
• Medications paid for but never received.
• Wrong medication dosages sent (2.5mg instead of prescribed 15mg).
• Expired medications received.
• Cancellation through the website does not work. One customer spent $30 on a stop payment through their bank to force cancellation.

12 reviews is a small sample, but when 10 of 12 are 1-star with detailed, specific complaints, the pattern is hard to dismiss.

No Public Leadership

No founders, no CEO, no medical director, no team page. The company was incorporated in 2021 (per PitchBook) but the domain was not registered until January 2025. For a company that prescribes injectable medications, complete anonymity of leadership is a red flag. Compare to Hims (publicly traded, named CEO, full leadership team) or Ro (venture-backed, named founders).

Payment Before Clinician Review

You pay upfront before a clinician reviews your information. If approved, medication ships. If not approved, you get a full refund. But the sequence of paying before medical review, combined with the customer service complaints about refunds, creates a risk. Several complaints describe paying and then being unable to reach anyone.

Above-Average Pricing

At $249/month for semaglutide and $299/month for tirzepatide, Sprout Health is priced above most competitors. The price-lock partially offsets this for long-term patients, but for someone starting a 3-month trial, you are paying $50-$100 more per month than Ro or Hims with a far worse customer service track record.

44 States Only

Not available in Alabama, Arkansas, California, Louisiana, Mississippi, or North Dakota for GLP-1 medications. California being excluded is notable since that is the largest US state by population. NAD+ has different restrictions (not available in AR, KS, NM).

Zero Reddit Presence

No Reddit threads or comments about Sprout Health. The only online discussion is on Trustpilot and BBB, both overwhelmingly negative, plus affiliate review sites that rate them 4.8+/5. The gap between affiliate site ratings and actual customer reviews is one of the widest I have seen.

Sprout Health Pricing Compared

Who Sprout Health Is Best For

Given the BBB F rating and Trustpilot data, it is very difficult to recommend Sprout Health over established alternatives. The scenarios where it might fit:

• You specifically value the price-lock guarantee for a long-term GLP-1 plan (12+ months)
• You want NAD+ injections alongside GLP-1 from one platform
• You value LegitScript certification as a baseline trust signal
• You want oral GLP-1 formats

Sprout Health is not the best fit if customer service responsiveness matters to you (the data is clear on this), if you want the cheapest option (try Ro or Found), if you are in California or the other excluded states, or if leadership transparency matters.

Sprout Health vs. the Competition

Sprout Health vs. Ro

Ro is $100/month cheaper for both semaglutide ($149 vs $249) and tirzepatide ($149 vs $299). Ro includes metabolic labs, has 2,880+ Trustpilot reviews, and a well-established reputation. Sprout Health has the price-lock guarantee and NAD+ availability. On value and trust, Ro wins by a wide margin.

Sprout Health vs. Hims

Hims charges $199/month for compounded semaglutide ($50 less than Sprout Health), is publicly traded with 7,800+ Trustpilot reviews, has a polished app, and offers up to 24 video visits per year. Hims does not offer compounded tirzepatide or NAD+. If you want tirzepatide or NAD+, Sprout Health has that edge, but the service quality gap is significant.

Sprout Health vs. Henry Meds

Henry Meds charges $199/month for semaglutide (vs $249) and $349/month for tirzepatide (vs $299). Sprout Health is cheaper on tirzepatide by $50/month. Henry Meds has 1,500+ Trustpilot reviews and an established track record. The price-lock guarantee could make Sprout Health cheaper long-term at higher doses, but the customer service risk is real.

The Bottom Line

Sprout Health has two genuine differentiators: the price-lock guarantee and LegitScript certification. The NAD+ add-on and oral medication formats are nice extras. On paper, these look attractive.

In practice, the BBB F rating, 2.2-star Trustpilot average with 84% one-star reviews, unreachable customer service, medications that never arrive, and anonymous leadership tell a different story. This is a company that launched in early 2025, has no public team, charges you before a doctor reviews your case, and then may not deliver what you paid for.

At higher prices than most competitors and with far worse customer outcomes, the risk-reward does not work. Ro costs less, includes labs, and has thousands of verifiable reviews. Hims costs less and is publicly traded. Until Sprout Health resolves its customer service problems and builds a track record, those are safer choices.

Compare all options in our provider directory or see the best GLP-1 programs for 2026 ranked.

FAQ

Is Sprout Health legitimate?

Sprout Health (Sprout Health Partners LLC) is a registered company in Encinitas, CA with LegitScript certification. However, the BBB has given them an F rating for failing to respond to complaints. Trustpilot shows 2.2 stars from 12 reviews with 84% being 1-star. No leadership team is publicly identified. The domain was registered in January 2025.

How much does Sprout Health cost?

Compounded semaglutide at $249/month, tirzepatide at $299/month, NAD+ injections at $240/month. First-month promo codes available ($50 off with FIRST50). 3-month plans at $229/month (semaglutide) and $279/month (tirzepatide). Price-lock guarantee keeps your rate fixed as doses increase. For the cheapest GLP-1 options, see our cheapest GLP-1 guide.

Does Sprout Health accept insurance?

No. Cash-pay only. They provide superbills you can submit to your insurance for potential reimbursement. For providers that work with insurance, check Calibrate or see our insurance coverage guide.

What states does Sprout Health serve?

44 states for GLP-1 medications. Not available in Alabama, Arkansas, California, Louisiana, Mississippi, or North Dakota. NAD+ injections have different restrictions (not available in AR, KS, NM).

Can I cancel Sprout Health anytime?

Sprout Health says you can cancel through your patient portal (Profile tab, Cancel Plan) with no contracts. However, multiple Trustpilot reviewers report the cancellation process does not work and customer service is unreachable. If you sign up, use a credit card for chargeback protection and save all correspondence.

Does Sprout Health include lab work?

No. No lab work is required or included. The onboarding is based on a health quiz and medical questionnaire reviewed by a clinician. If you want labs, consider Ro (free metabolic panels at Quest).

Related

Guides:

• Cheapest Way to Get GLP-1 Online (2026)
• GLP-1 Side Effects Month by Month
• Compounded vs Brand-Name GLP-1
• Oral vs Injectable GLP-1

Provider Reviews: Ro Review · Hims Review · Henry Meds Review · TrimRx Review · Found Review

Compare: All Providers · Best GLP-1 Programs 2026